Teams at Flagler Health

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

Lead product strategy and development for healthcare technology products, collaborating with engineering and data science teams. Manage product lifecycle, define KPIs, and prioritize feature development to drive business goals.

Manage assigned healthcare customers to drive adoption and value from the platform. Serve as primary contact, advocate customer needs internally, identify risks and growth opportunities, and travel ~25% for on-site engagement.