Teams at Five9

Design, author, and iteratively optimize LLM evaluation prompts for Five9 AQM; define evaluation scope and pass/fail criteria with customers; select and analyze call samples; measure precision/recall; maintain a versioned prompt library; collaborate with QA and implementation teams; debug prompt failures; develop standards, templates, and support pre-sales demonstrations.

Lead and establish Five9s AQM Prompt Engineering practice: define methodology and standards, build reusable prompt libraries, mentor a small team, lead complex customer engagements, validate prompts with sampling and precision/recall analysis, collaborate with product and pre-sales, and deliver training and enablement for prompt-driven QM deployments.

Lead enterprise CCaaS deployments, managing 2-4 implementation engineers through full software delivery. Translate customer requirements into plans and configurations, oversee CRM/API integrations and workflow design, manage schedule/scope/budget and RAID logs, communicate status to stakeholders including C-level, collaborate with partners, and maintain implementation-related internal applications to ensure high customer satisfaction.