Teams at Five9

Build and maintain Excel data models and Looker dashboards to report sales bookings, invoicing, and commissions; manage commissions processes and special incentives; respond to external commission inquiries; optimize and maintain Salesforce, Logisense and Five9 VCC records; produce analysis and reports for Sales, Billing and executives; streamline processes, automate workflows, and manage cross-functional projects.

Design, implement, and automate large-scale distributed cloud systems; support PAM (primarily on OpenStack); build automation, CI/CD, and observability; troubleshoot production issues, participate in incident response, and improve reliability metrics like MTTD/MTTR.

Design, automate, and operate large-scale distributed cloud systems. Implement and support PAM access management (OpenStack preferred). Build IaC and automation (Terraform, Ansible, scripting), container orchestration (Kubernetes, Helm, Docker), and CI/CD pipelines. Monitor production, participate in incident response, perform root cause analysis, and document operational procedures to improve availability, MTTD, and MTTR.