Teams at Five Star Solutions

Supports HR administration, payroll preparation, IGSS processes, employee documentation, contract records, compliance audits, and personnel file maintenance. The role verifies new-hire paperwork, tracks employee information, manages access card and locker records, processes HR documentation, and assists with payroll accuracy. It requires strong organization, confidentiality, attention to detail, English and Spanish proficiency, spreadsheet skills, and familiarity with Guatemala HR and employment processes.

Monitors call center staffing, attendance, schedules, utilization, occupancy, and service levels. Makes real-time schedule and skilling adjustments, recruits additional hours to address staffing gaps, prepares workforce reports for management, and handles client calls as needed. The role requires call center workforce management experience, strong communication, decision-making, problem-solving, adaptability, and critical-thinking skills. It is primarily onsite in Guatemala initially, with potential work-from-home eligibility.

Supervise daily onsite operations, lead and coach front-line teams, manage performance, handle escalations, monitor key metrics, improve processes, and ensure adherence to company standards. The role requires a hands-on floor presence, strong communication, adaptability, and coordination with U.S.-based leadership in a fast-paced environment.