Teams at FISPAN

The Junior Technical Support Representative will troubleshoot technical issues related to FISPAN software and support clients across various channels, ensuring SLAs are met while documenting solutions and collaborating with technical teams.

Own strategic and commercial accountability for FISPAN's largest bank partnerships. Build C‑level relationships, negotiate complex multi‑year expansion deals, drive institutional adoption across bank departments, scale post‑land usage, mentor team members, and lead joint product and marketing initiatives.

Supports bank-partner launches from contract signature through pilot, general availability, and operational handoff. Coordinates milestones, dependencies, workshops, testing, readiness activities, documentation, client onboarding, issue resolution, and knowledge transfer across bank and internal teams. Provides high-touch pilot support, tracks risks and onboarding momentum, prepares operational resources, and ensures complete transition to ongoing servicing and operations teams.