Teams at FirstRand Limited

Build and maintain client relationships while delivering tailored banking solutions and exceptional customer service. Guide customers toward appropriate banking, digital, and self-service channels; explain processes clearly; ensure compliance and transaction accuracy; identify sales opportunities; analyze customer needs and data; support portfolio growth; and achieve performance targets in a regulated financial-services environment.

Provides compliant banking sales and service to walk-in and existing customers in a high-volume branch environment. Identifies customer needs, recommends and cross-sells appropriate financial products, promotes digital and self-service channels, manages leads and follow-ups, processes transactions, maintains accurate records, and adheres to FAIS, FICA, TCF, and internal governance requirements.

Conduct credit analysis to assess lending risk, prepare credit proposals, and support responsible financial decisions. Manage commercial client portfolios, customer relationships, complaints, account growth, cross-selling, sales targets, documentation, data management, governance, and compliance. Support financial advisors while maintaining quality and accuracy, monitoring credit policies, and developing financial advisory expertise.