Teams at First Student

Supervise daily transportation service operations, frontline representatives, staffing, scheduling, training, performance coaching, escalations, and customer service. Support workforce planning during peak periods and disruptions, monitor service levels and KPIs, address urgent incidents, coordinate employee development, and recommend process improvements. The role requires high availability for after-hours, weekend, holiday, and emergency operational needs.

Assist school bus drivers by helping students board and exit safely, supporting children with special needs, enforcing bus safety rules, communicating with drivers, and providing care and encouragement. This part-time role involves weekday AM/PM split shifts, flexible scheduling, and safety-focused transportation support. No prior school bus monitor experience is required; training is provided.

Supervise daily bus operations, including driver paperwork, route support, field-trip coordination, vehicle assignments, fueling, maintenance scheduling, and safety compliance. Review timesheets, assist with training and disciplinary meetings, support dispatching, coordinate with school officials, and occasionally drive buses. The role may manage smaller locations under a Location Manager and requires adherence to transportation regulations and vendor requirements.