The VP of Customer Success leads strategic initiatives, builds partnerships, and manages a team to drive the utilization of advanced solutions while improving customer processes and financial outcomes.

The Customer Success Manager is responsible for increasing customer engagement, utilization of solutions, and retention through strategic guidance, relationship building, and monitoring of customer KPIs.

The Insight Specialist supports the Customer Success team in creating Insight engagements, coordinating with customers, and ensuring successful completion of projects through quality control and effective communication.