Teams at First Bank

Processes wire and ACH transactions across digital payment systems, reviews payment data for accuracy, OFAC, BSA, and fraud concerns, resolves exceptions, performs customer callbacks, maintains transaction records, prepares reports, and coordinates with vendors and internal teams. The role also supports audits, system updates, operational balancing, and compliance requirements.

Provides first-call customer support for retail banking, basic commercial banking, online and telephone banking, debit cards, mobile deposits, bill pay, account transactions, and secure messages. Resolves inquiries, processes transfers and stop payments, troubleshoots digital banking issues, handles card disputes, identifies cross-sell opportunities, and follows banking policies, compliance requirements, and service standards.

Manages sales and business development across an assigned Eastern Pennsylvania territory. Builds and retains dealer and auction relationships, develops market penetration strategies, presents credit solutions, supports applications and underwriting, and achieves sales and profitability targets. Responsibilities also include customer service, field audits, vehicle inspections, collateral verification, repossessions, performance reporting, compliance, and territory travel.