Teams at First American Title

Manage commercial escrow and settlement transactions from account establishment through closing and disbursement. Coordinate title commitments, pricing, documentation review, funds accounting, regulatory compliance, final closing statements, legal documents, and status reporting. Partner with underwriting and transaction stakeholders to resolve questions, meet deadlines, and deliver accurate, professional customer service across complex commercial real estate transactions.

Manages residential real estate escrow transactions from opening through closing, serving as a neutral liaison among buyers, sellers, and lenders. Responsibilities include accounting for and disbursing funds, preparing legal and closing documents, coordinating with underwriting, monitoring risk, filing records, producing escrow reports, meeting delivery timelines, and complying with regulatory requirements while providing excellent customer service.

Researches and resolves escalated customer complaints and inquiries through phone, email, and written communication. Coordinates with internal departments to close cases, maintains escalation records and deadlines, identifies trends, and provides clear customer updates. The role manages a case pipeline, may support customer setup and onboarding, and occasionally provides product demonstrations or training.