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The Senior Problem Analyst will lead investigations and perform root cause analysis to address client issues. They will utilize ITSM tools to manage issue lifecycles, communicate with clients, conduct trend analysis, and implement process improvements to enhance customer service experience. Collaboration across departments is essential.
The Audit & Risk Lead at finova is responsible for ensuring compliance, security, and governance within the solutions offered to clients in Azure & AWS cloud-hosted estates. This role involves assessing and implementing compliance measures, auditing control sets, managing client audits, and working on control remediations and risk management.
As an IT Support Analyst at finova, you will oversee the IT support desk, ensuring efficient resolution of tickets while providing technical leadership. Your role involves configuring networks and firewalls, setting up user services, handling hardware issues, and collaborating with the IT Helpdesk and Production Support Team to enhance service availability.
As a PHP Fullstack Developer, you will work within a SCRUM Agile team, developing and maintaining a comprehensive back-office system for mortgage brokers. Your responsibilities include participating in code reviews, ensuring code quality, writing tests, and collaborating with the testing team to deliver high-standard software solutions, while also promoting continuous improvements in development processes.