Teams at Finera

Leads and builds the customer support and success function for a fintech payments business. Responsibilities include managing customer-facing teams, overseeing client onboarding and payment gateway integrations, improving retention and growth, developing client relationships, analyzing customer health and satisfaction metrics, creating reports, and advocating for customer needs with Product and Engineering.

Monitor transactions, investigate suspicious activity, identify fraud trends, and make timely risk decisions to reduce financial and reputational losses. The role involves using fraud detection and monitoring tools, refining rules and alerts, documenting investigations, preparing management reports, and collaborating with Risk, Compliance, Operations, and Merchant Support teams. Candidates should understand online payments, card scheme rules, chargebacks, fraud prevention, and high-risk industries.

Owns end-to-end incident response, L2/L3 security escalation, detection engineering, and administration of enterprise security technologies including SIEM/XDR, EDR, email security, DLP, SASE/VPN, WAF, and DDoS protection. The role manages an outsourced MDR service, supports PCI DSS control implementation and audits, maintains security documentation and playbooks, and mentors operational staff.