Financial Ombudsman Service Benefits Overview

Lead risk-based internal audits from planning through reporting and follow-up. Assess control effectiveness, develop audit programs and risk-control matrices, produce evidence-based findings, present recommendations to senior stakeholders, and monitor remediation. The role also includes advisory reviews, investigations, governance reporting, collaboration with assurance providers, and using data analytics, audit technology, automation, and AI-enabled approaches to improve audit effectiveness.

Provide operational and technical support for public-facing digital platforms, including portals, web forms, and applications. Responsibilities include incident triage, troubleshooting, configuration fixes, ticket and vendor management, SLA monitoring, testing, UAT, release coordination, root-cause analysis, process automation, documentation, and technical coaching. The role also contributes to platform performance, accessibility, resilience, continuous improvement, and collaboration with internal stakeholders and external service providers.

Leads the strategy, governance, availability, security, and technical evolution of the Financial Ombudsman Service’s public-facing digital platforms. The role owns portals, online complaint applications, websites, and integrations; manages third-party vendors and AMS providers; oversees technical analysts; governs change, deployment, and UAT; and serves as the escalation point for complex incidents. It requires strong web architecture, cloud infrastructure, vendor management, stakeholder engagement, accessibility, and regulated-sector experience.