Teams at Financial Conduct Authority

Manage and modernize the Cyber and Information Resilience Policy Framework, including policies, standards, procedures, waivers, and guidance. Conduct gap analysis and horizon scanning, interpret regulatory and security requirements, support cyber risk and control reporting, and advise stakeholders on policy compliance. Develop a self-service policy model, support organizational change, and provide guidance to investigation teams and HR.

Provides operational resilience expertise across business areas, embedding business continuity frameworks, conducting impact analyses, mapping dependencies, assessing impact tolerances, coordinating scenario testing, managing remediation, overseeing supplier resilience, and supporting governance reporting and regulatory compliance.

Supports FCA policy work on consumer redress, compensation, and claims management. The role develops policy proposals and consultations, prepares communications and briefings, advises stakeholders, builds regulatory relationships, and uses data from firms, FOS, and FSCS to inform consumer protection decisions. It requires knowledge of FCA regulation, public policy, retail financial services, consumer redress frameworks, and strong analytical, communication, organizational, and stakeholder-management skills.