Finalsite Benefits Overview

Lead reliability and platform architecture for a GCP-primary, multi-cloud environment. Own Kubernetes platform health, network and edge architecture, infrastructure as code, observability, disaster recovery, high availability, security, capacity planning, and cloud cost optimization. Lead high-severity incident response and on-call participation, establish engineering standards and change-management practices, enable developer self-service, and mentor senior engineers. The role requires staff-level technical leadership across infrastructure and application reliability.

Manage and facilitate sales onboarding, readiness, training, coaching, role plays, certifications, and reinforcement programs. Coordinate schedules, resources, and cross-functional contributors; develop training materials and seller resources; maintain enablement content in Highspot and other sales tools; and keep initiatives organized and on schedule. The role supports B2B SaaS sales teams and requires independent execution, strong facilitation, and project management skills.

Manage and coach Client Success Managers while overseeing a high-value portfolio of public school clients. Drive client satisfaction, product adoption, renewals, retention, and upsell opportunities. Build stakeholder relationships, resolve escalations, maintain accurate Salesforce and Totango records, manage renewal and growth pipelines, and develop best-practice resources. The role is fully remote within the United States and requires travel as needed.