Teams at Figure

Lead and coach a team of up to 18 Customer Success Associates, manage daily contact-center operations, monitor performance metrics and SLAs, handle escalations, ensure policy adherence, coordinate with WFM/HR/IT, and develop team members through training and evaluations.

Serve as first point of contact for prospective and existing customers via phone, chat, and email; guide applicants through the lending process, troubleshoot platform issues, complete compliance steps, explain financial products clearly, identify trends to improve experience, and participate in training and licensing.

The role involves providing legal counsel on markets and products at the intersection of crypto and securities, ensuring compliance with related laws.