Teams at FIGS

Leads global customer experience operations, overseeing service levels, workforce readiness, BPO performance, reporting, process improvement, CRM optimization, fraud prevention, reputation management, and loyalty initiatives. Uses customer insights and operational data to improve efficiency, satisfaction, trust, and retention. Manages a remote international team, drives accountability and cross-functional projects, and supports urgent or peak-period operations.

Leads design for FIGS Pro, Lounge, and Outerwear, creating elevated apparel collections including tailored wovens, sweater knits, lab coats, fleece, insulation, and technical outerwear. Develops seasonal concepts, technical sketches, construction details, color and material direction, and full-cycle product designs. Partners cross-functionally on development, fittings, quality, cost, and timelines while mentoring junior designers and maintaining a cohesive brand experience.

Leads end-to-end accessories design across bags, headwear, socks, knits, and healthcare essentials. Develops seasonal concepts, technical packages, BOMs, materials, hardware, and production-ready designs while partnering with merchandising, sourcing, product development, and brand teams. Conducts research, product reviews, and fittings; manages calendars and milestones; presents design recommendations; engages healthcare professionals; and mentors an Associate Designer.