Teams at Fifth Third Bank

Handles complex commercial and business banking customer service requests through phone and email. Resolves technical product issues, researches complaints, manages escalations, coordinates with internal teams, documents resolutions, and communicates status to clients. Supports products including treasury management, commercial cards, ACH/wire, cash vault, lockbox, and related banking services. Requires strong communication, analytical, organizational, multitasking, and customer-service skills.

Leads DevOps and software engineering efforts by designing solutions with React, .NET, Jenkins, Ansible, OpenShift, and Kubernetes. Resolves advanced deployment and architecture issues, guides engineers, conducts code reviews, automates processes, supports agile delivery, and collaborates with operations and cross-functional teams. The role also ensures software quality, security, documentation, audit compliance, and operational excellence.

Designs and implements technology solutions in an agile squad, focusing on software development best practices, operational excellence, and technical mentorship.