Lead onboarding and implementation for new Fieldguide customers, guiding them from sales handoff through value realization. Build trusted customer relationships, define success plans, cultivate champions, mitigate adoption risks, coordinate cross-functional feedback, and document progress through metrics and case studies. The role requires audit expertise or technology consulting and implementation experience, strong project management, executive communication, ownership, and the ability to manage multiple customers independently.

Lead a team of ten engineers responsible for Fieldguide’s core platform, shared services, APIs, developer tooling, deployment systems, and reliability. Set the platform roadmap and architecture strategy across SaaS, enterprise, and government-cloud environments. Partner with product, design, AI, and infrastructure leaders on platform investments, build-versus-buy decisions, engineering standards, and cross-team initiatives. Own hiring, coaching, performance management, operational health, incident response, delivery predictability, and executive communication.

Develops positioning, messaging, go-to-market strategies, sales enablement, partner content, webinars, events, and competitive intelligence for Fieldguide’s corporate internal audit product. The role connects Product with sales, customer success, marketing, and reseller channels while building buyer expertise, defining ICPs, and supporting launches, adoption, retention, and expansion.