Teams at FieldGuide IT

Provide employee onboarding and offboarding support, including account provisioning, access management, laptop configuration, device retrieval, wiping, and inventory tracking. Deliver first-day IT orientations, ticket-based user support, process documentation, and security-conscious access administration. Provide scheduled and ad hoc onsite IT support to clients throughout the San Francisco Bay Area while improving crossboarding procedures and service quality.

Coordinate employee onboarding and offboarding for clients by provisioning accounts, configuring and retrieving Mac and PC devices, managing access, maintaining inventory records, documenting procedures, and providing first-day IT training and ticket-based support. The role also supports security and SOC 2 compliance, process improvement, and client communication from a Denver office with approximately 25% remote work.

Provide hands-on IT troubleshooting and support for client environments, resolving Mac, Windows, network, device, software, security, and AV issues. Deploy and configure hardware, software, and MDM-enrolled devices; maintain networks and servers; document solutions; respond to security threats; and deliver scheduled and ad-hoc onsite support across Denver and Boulder. Collaborate on larger technical projects and provide client-focused assistance in a flexible Monday-Friday schedule.