Teams at Fidelity Bank

Frontline help-desk intern supporting online and mobile banking users: troubleshoot login/account/bill pay issues, document and escalate cases, monitor outages, partner with IT and product teams, identify trends, and assist testing of digital platform updates.

Paid 12-week internship supporting the Consumer Banking Division. Assist with data acquisition, cleaning, analysis, visualization, report/dashboard creation, customer behavior analysis, competitor review, and divisional performance and process-improvement projects.

Paid 16-week, part-time internship assisting Account Services with daily procedures, time-sensitive projects, system maintenance, processing incoming mail, and attending meetings.