Fictiv Benefits Overview

Serve as the Founder’s trusted strategic partner by managing calendars, communications, travel, meeting preparation, action-item follow-through, stakeholder coordination, and special projects. The role requires discretion, sound judgment, proactive organization, and the ability to manage complex priorities in a fast-paced, highly personalized environment.

Develop and execute account plans, prospect for new business, build pipelines, secure manufacturing opportunities, exceed sales quotas, forecast in Salesforce, negotiate contracts, and cultivate long-term relationships with customer decision-makers. The role focuses on emerging accounts, prototyping, production programs, and strategic manufacturing partnerships. It also includes sales presentations, customer meetings, trade shows, and coordinating internal teams to support customer success.

Owns the Voice of the Customer program by managing Qualtrics survey tickets, categorizing feedback, investigating root causes, and coordinating corrective actions across departments. Analyzes NPS, CSAT, and open-text data to identify trends and prepares reports and dashboards for stakeholders. The role also follows up with customers, improves VOC workflows, and communicates insights that drive customer experience and operational improvements.