Teams at Fibersmith Software

Provide responsive email and phone support to telecommunications clients using Fibersmith’s SaaS product. Troubleshoot system issues, create bug tickets, document client interactions, and maintain positive client relationships. Analyze operational tasks to improve efficiency and automate processes where possible. The role requires strong communication, technical problem-solving, product expertise, accountability, flexibility, and a commitment to improving software features and user experience.

Generate qualified sales pipeline for a cloud-based BSS/OSS platform by researching broadband and telecommunications accounts, conducting multichannel outreach, identifying customer needs, scheduling demonstrations, maintaining CRM records, and supporting territory and campaign strategies. The role requires SaaS sales experience with U.S. ISPs and involves collaborating with marketing, operations, and leadership. Travel of approximately 35% is expected.

Provide responsive email and phone support to SaaS clients, troubleshoot software issues, document interactions, create bug tickets, and maintain positive client relationships. Become a product expert, resolve technical questions, identify process improvements, support automation and feature enhancements, and collaborate with internal teams to improve the end-user experience.