Fetch Package
Fetch Package Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers supplemental life insurance
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Provides family medical leave
Offers generous parental leave
Work-Life Balance + Wellbeing
Offers generous PTO
Provides bereavement leave
Provides paid holidays
Provides military leave
Offers an Employee Assistance Program (EAP)
Company Culture
Offers a remote work program
Recently posted jobs
Other
Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.
Other
Manage and grow relationships with national multifamily customers, coordinate internal teams to resolve issues, expand partnerships, provide account updates, and support proposals and presentations while tracking market trends.
Other
Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.
