Teams at Fetch (fetchpet.com)

Lead applied AI development for pet health products, including model selection, evaluation, prompting, retrieval, fine-tuning, post-training, multimodal understanding, guardrails, and production monitoring. Build proprietary domain-specific intelligence using pet health data and veterinary expertise. Partner with product, engineering, compliance, vets, and founders to shape AI strategy, ship reliable systems, and establish the foundation for a future AI team.

Design and build consumer app and partner platform experiences from concept through release. Responsibilities include UX and visual design, prototyping, frontend development with React and TypeScript, design system improvements, accessibility, responsive interfaces, AI-assisted exploration, and refining products based on user feedback. The role requires close collaboration with design, brand, product, and engineering teams, with ownership of detailed, intuitive digital experiences.

Lead and build the Customer Operations claims team, manage daily operations and service metrics, design human+AI workflows, create playbooks and dashboards, handle escalations, and partner with Product, Engineering and Risk to improve end-to-end claims journeys.