Jobs at Ferocia

Lead end-to-end product design for savings and home loan experiences. Conduct user research, craft interaction and visual design, build prototypes, collaborate with product, engineering and marketing, and ship high-quality features while shaping roadmap and strategy.

Lead end-to-end product design for Business & Agri banking across app and web: discover opportunities, solve complex problems, design connected experiences, influence product direction, and collaborate with Product and Engineering to deliver high-quality customer outcomes.

Apply causal inference and behavioural science to customer intelligence: build, evaluate, automate, and deploy models and segmentation pipelines. Translate model outputs into business recommendations, partner with CX and analytics, and grow engineering skills within a small Data & AI team (hybrid Melbourne).

Ferocia is inviting applications for unspecified roles to support their mission in financial inclusion, offering a flexible work culture and employee benefits.

Provide customer support for scam and account-security cases via chat and phone; verify identities and KYC documents; apply and improve fraud risk processes; investigate fraud (mules, scammers); collaborate with stakeholders and maintain confidentiality while prioritising high-volume risk tasks.