Teams at Feldman Automotive Group

Answer incoming customer calls, emails, and chats; schedule sales appointments; update CRM records; follow up to ensure customer satisfaction; collaborate across departments to provide seamless service.

Greet customers, assess needs, recommend vehicles, conduct test drives, negotiate pricing and financing, complete sales paperwork, and follow up to ensure customer satisfaction.

The BDC Representative handles customer inquiries, schedules appointments, documents interactions, and ensures customer satisfaction at the dealership.