Teams at FedPoint

The Data Quality Analyst manages FEDVIP enrollment and premium data feeds, performs reconciliations and quality reviews, investigates discrepancies, prepares financial reports, and supports data cleanup and system changes. The role includes carrier communications, user acceptance testing, cross-functional collaboration, and participation in process improvement initiatives. It requires strong analytical, organizational, communication, and problem-solving skills, along with proficiency in Excel, Access, relational databases, and preferably SQL.

Administer, configure, and enhance ServiceNow enterprise workflow solutions across ITSM, ITOM, CSM, VR, and SPM. Develop workflows, automations, catalog items, custom applications, and REST/SOAP integrations. Gather requirements, support testing and upgrades, maintain platform stability and compliance, troubleshoot issues, improve business processes, and collaborate with technical and business stakeholders. The role also includes mentoring team members and supporting digital transformation initiatives in a FedRAMP-authorized environment.

Supports enterprise risk management, audit readiness, control testing, risk assessments, corrective action plans, and regulatory compliance. Maintains control documentation, prepares audit evidence and testing materials, tracks findings, and partners with business leaders to strengthen governance and risk practices. The role also participates in privacy, security, vendor, system-change, and operational risk reviews while supporting reporting and remediation activities.