FCT Benefits Overview

Leads daily team operations, customer service, workforce management, escalated inquiries, and service-level performance. Supervises, coaches, and trains staff; maintains procedures, policies, and records; manages complex mortgage-related files; supports employee reviews; and drives initiatives improving productivity, engagement, recruitment, retention, and customer experience.

Prints, packages, and reviews mortgage documents according to lender requirements and deadlines. Updates databases, enters file notes, identifies and corrects discrepancies between paper and electronic records, and escalates issues when needed. Provides light reception support, coordinates courier pickups and inter-branch document bags, and maintains department and mailroom supplies. Requires accuracy, confidentiality, strong organization, keyboarding, multitasking, and intermediate Microsoft Office skills.

Reviews cheque requests, payout calculations, and lender documentation for accuracy and completeness. Prepares cheques, electronic payments, credit card and e-transfer payments, and payment approval information. Reconciles deposit reports with bank deposits, identifies variances, updates disbursement records, and coordinates discrepancy resolution with internal partners. The role requires accounting education or equivalent experience, intermediate Excel skills, strong organization, attention to detail, multitasking, and interpersonal skills.