Teams at FCC - FAC

Designs, builds, and supports AWS cloud platforms, infrastructure automation, CI/CD pipelines, containerized applications, and observability solutions. Develops tooling with TypeScript, Python, PowerShell, and Bash; manages Infrastructure as Code; supports security, reliability, disaster recovery, incident response, and platform modernization. Collaborates with development, cybersecurity, database, infrastructure, and business teams to improve developer experience and operational excellence.

Provides second-level IT support, troubleshoots technical issues, facilitates major incident resolution, and develops or supports technology solutions. The role gathers requirements, configures systems, improves tools and processes, documents troubleshooting guidance, analyzes support trends, assists stakeholders, and participates in an after-hours on-call rotation. It combines service desk expertise with systems analysis, cloud technology, system integration, and customer support responsibilities.

Develop and enhance enterprise risk reporting for management committees and the Board. Translate business information into meaningful reports, support top and emerging risk programs, advise stakeholders on governance and three lines of defence, research industry practices, and maintain reporting processes, methodologies, and tools. The role also coaches business partners and provides insights that inform senior leadership decisions.