Teams at Fay

Founding People Operations Specialist handling day-to-day HR operations (payroll, benefits, HRIS), employee support, onboarding/offboarding, process design, documentation, compliance reporting, and culture/engagement initiatives to support a fast-growing, distributed team.

Lead product for claims, revenue, and patient benefits across eligibility, submission, adjudication, denials, and appeals. Partner with RCM, credentialing, and finance to reduce revenue leakage, design patient-facing benefits experiences, scale provider onboarding, prototype with AI, and drive end-to-end delivery with engineering and design, using data to define success metrics.

The Business Operations role involves analyzing patient-provider dynamics, conducting market research, and implementing operational systems to enhance organizational performance in a fast-growing healthtech startup. Responsibilities include metrics tracking, report generation, and cross-functional collaboration to support strategic initiatives.