Fastmarkets Benefits Overview

Processes new and renewal orders, cancellations, returns, and invoice updates across CRM and fulfillment systems. Validates contracts, maintains data integrity, audits exchange data, resolves discrepancies, and ensures accurate pipeline, revenue, and contract reporting. The role coordinates with sales, finance, customer success, IT, and other internal teams while meeting service-level agreements and supporting efficient order-to-cash operations.

Supports integrated marketing campaigns for Fastmarkets events by executing email, social media, PR, website, and community marketing activities. Coordinates media partner outreach, maintains audience and campaign data, conducts competitor research, and prepares registration and performance reports. The role works closely with the Marketing Manager and cross-functional teams to improve audience reach, engagement, targeting, and delegate bookings.

Leads the global customer onboarding, activation, training, enablement, and adoption function. The role develops scalable customer journeys, standardizes processes, manages adoption analytics and risk interventions, drives automation and AI-enabled workflows, and partners across Sales, Customer Success, Product, Marketing, Technology, and Operations. It also leads a distributed team, improves lifecycle data and tooling, supports retention and expansion, and measures customer adoption, usage, satisfaction, and time-to-value outcomes.