Teams at Farmers Bank & Trust Company

Manages Contact Center and iTeller teams delivering customer support by phone, ITMs, chat, and email. Oversees staffing, training, coaching, performance evaluations, escalations, service quality, ticket resolution, and compliance with banking policies and regulations. Coordinates with internal departments and vendors, handles personnel decisions, monitors service-level metrics, and implements process improvements to enhance customer satisfaction and operational efficiency.

Leads banking operations and business development for an assigned market. Responsibilities include developing prospecting and sales strategies, expanding commercial relationships, managing loan portfolios and asset quality, endorsing credit decisions, ensuring compliance, and achieving revenue and cost goals. The role recruits, coaches, and manages market staff while representing the bank in community and civic activities and coordinating cross-selling across banking, investment, trust, mortgage, and cash-management services.