Teams at Faraday Future

Leads detailed product definition, roadmap planning, backlog prioritization, release scope, and acceptance for a robotics embodied AI platform. Translates market strategy into requirements, specifications, success criteria, and delivery plans. Partners with engineering, QA, design, deployment, and support teams to validate AI capabilities on physical robots, manage risks, assess release readiness, and drive improvements based on customer feedback.

Supports aftersales customer communications, CRM case management, service follow-up, Voice of Customer feedback collection, reporting, appointment scheduling, and warranty-related coordination. Maintains accurate service records, monitors case SLAs, identifies recurring concerns, and collaborates with Quality, Engineering, Supply Chain, and Operations teams. The internship provides experience in customer relations, CRM administration, repair workflows, service campaigns, and mobility or robotics aftersales operations.

Provides end-user IT support, resolves service requests and incidents, documents solutions, manages IT assets, installs and configures systems, and supports security and compliance standards. The role requires expertise across Windows, macOS, mobile operating systems, Office 365, mobile device management, Active Directory, service desk tools, and AI-enabled IT operations. Strong customer service, communication, documentation, prioritization, and problem-solving skills are essential.