Teams at Fanatics

Designs and builds personalized customer-facing experiences, optimizes mobile and backend performance, and develops scalable systems. Creates dashboards and visualizations for monitoring and insights, collaborates with product, architecture, infrastructure, and engineering teams, and contributes to roadmap planning. Provides mentorship, leads code reviews, establishes engineering standards, evaluates mobile applications and competitors, and prototypes emerging technologies.

Drive strategy and continuous improvement for GenAI customer-service agents and CX copilots. Analyze conversation data, customer and agent feedback, and operational metrics; prioritize AI roadmap initiatives; define evaluation standards; support prompt, knowledge-base, and testing strategies; run pilots; and translate technical findings into business cases and executive narratives while coordinating engineering, product, CX, compliance, legal, fraud, and payments stakeholders.

Sets long-term architecture strategy for Fanatics Core’s event-driven platform, leads cross-vertical engineering initiatives, resolves complex distributed-systems problems, mentors senior technical leaders, and establishes standards for testing, observability, incident response, and resilience. Partners with product and business executives to shape technical strategy, drive consensus, reduce technical debt, and guide platform migrations. Represents the organization through technical writing, conference talks, and open-source contributions.