Teams at Family Resource Group, Inc.

Manage client relationships and serve as the primary contact for advertising clients. Coordinate print and digital advertising approvals, scheduling, asset organization, and online ad uploads across six markets. Conduct client check-ins, discuss campaign performance, gather feedback, resolve concerns, and proactively address satisfaction risks to support retention. Collaborate closely with account executives and the design team to ensure accurate, timely, high-quality deliverables.

Drives advertising sales revenue by managing client accounts, pursuing new business, meeting ambitious sales targets, and closing deals. The role requires digital advertising expertise, client relationship management, prospecting, negotiation, presentations, and collaboration with production teams. The Senior Account Executive also mentors sales colleagues, provides strategic insights, maintains client databases, and supports long-term customer success.

Manage and grow an established portfolio of advertising clients through relationship development, proactive communication, renewals, retention, and appropriate upselling. The role involves understanding client goals, recommending advertising solutions, maintaining accurate CRM records, coordinating fulfillment with internal teams, resolving concerns, identifying at-risk accounts, and protecting recurring revenue. This is primarily an inside account management position conducted through phone, email, video meetings, and CRM systems, with limited in-person meetings when beneficial.