Teams at FairMoney

Leads nationwide or regional loan recovery operations, setting field strategies, targets, KPIs, and recovery plans. Oversees borrower visits, skip-tracing, settlements, compliance audits, field teams, and third-party agents. Ensures adherence to CBN regulations, credit risk guidelines, debt recovery laws, and ethical collection standards. Collaborates with Credit, Risk, Legal, Operations, and Customer Service teams, while improving recovery processes, reporting, SOPs, escalations, repossessions, and collateral realization.

Owns the customer experience agenda by mapping customer journeys, setting experience strategy, managing improvement roadmaps, resolving pain points with cross-functional teams, reviewing in-app experiences, and standardizing branch experiences. The role translates Voice of Customer insights into accountable actions, tracks performance through dashboards and reviews, assesses branch compliance, and manages an Experience Analyst.

Lead pre-release regression and validation for iOS and Android, own release readiness, build and maintain mobile automation in CI, design end-to-end test coverage, perform exploratory testing on risky flows and poor-network/low-end devices, use and audit AI tools for test generation and triage, and verify fixes while preventing regressions.