Teams at Extend

Leads Finance Analytics, owning forecasting methodology, annual and long-range planning, financial modeling, performance management, unit economics, strategic decision support, and capital allocation analysis. Partners with executives and cross-functional teams on resource planning, pricing, investments, and business performance. Manages and mentors analysts while advancing AI-enabled finance processes and analytical standards.

Leads Extend’s regulatory compliance strategy for service contract and insurance programs across North America. Oversees licensing, regulatory examinations, audits, filings, terms and conditions, internal controls, reporting, and compliance governance. Advises executive leadership, regulators, auditors, and cross-functional teams; builds and develops the compliance organization; establishes KPIs; manages regulatory relationships; and modernizes compliance processes using AI and technology.

Evaluate and adjudicate complex product and shipping protection claims, investigate fraud and unusual claim patterns, manage escalations, and ensure decisions comply with policies. Communicate with customers, service providers, and internal teams by phone and email; coordinate technician dispatch and parts ordering; document interactions; troubleshoot system issues; recommend process improvements; and support training and service-quality initiatives.