Teams at Express Chipping

Own marketing performance across markets and channels, connecting paid media, SEO, CRM, automation, websites, lead handling, agencies, and internal teams. Track KPIs from lead generation through revenue, diagnose performance issues, improve attribution and conversion, direct vendors, coordinate specialists, and align marketing with sales. Build dashboards, SOPs, testing roadmaps, quality controls, and executive reporting while identifying profitable growth opportunities and improving acquisition efficiency.

Support the General Manager as an executive operations partner by managing priorities, calendars, meeting preparation, decisions, delegated work, communications, deadlines, and follow-through. The role maintains a trusted system for executive commitments, coordinates across departments, drafts briefings and communications, improves workflows, and handles sensitive personnel, financial, operational, and strategic information with discretion. It also uses Microsoft 365 and AI tools to improve productivity and automate repetitive processes.

Lead and improve inbound sales conversion through daily coaching, call reviews, AI-driven insights, role-play, accountability, KPI tracking, onboarding acceleration, and cross-team process improvements to reduce errors and increase revenue.