Teams at Expereo

Lead end-to-end delivery of 6-8 high-value customer projects (>€100k MRR or >300 sites). Act as single customer contact, create project plans, manage budgets, timelines, SLAs, cross-department teams, escalations, and onboarding to ensure timely provisioning and revenue tracking.

Provide customer support by creating and managing technical and non-technical support cases for Expereo services. Verify orders, process supplier/customer maintenance communications, collaborate with network engineers on network and data communication systems, apply ITIL practices, and maintain high customer service standards while continuously developing technical skills.

The Senior Case Manager manages technical and non-technical issues, optimizes customer service processes, and collaborates with teams to enhance network services.