Teams at Expeditors

Develops Japanese business opportunities and revenue in international logistics markets. Builds and safeguards relationships with Japanese decision-makers, identifies route-development opportunities, supports sales strategies, creates customer success stories and case studies, and assists with special projects and sales activities. The role requires overseas travel when needed, native Japanese proficiency, strong English communication, customer service skills, and at least five years of relevant international experience.

Manage global customer relationships, retention, and business development for a major logistics account. Identify customer supply chain needs, coordinate cross-functional and geographic teams, lead strategic planning, conduct business reviews, develop value-added solutions, and drive revenue and profitability growth through improved services, collaboration, and cost reduction.

Supervises logistics order management operations and serves as the escalation point for key customers. Leads order processing, team performance, service-level adherence, reporting, workflow improvements, staffing analysis, training, and employee performance management. Implements projects that scale order management systems and automate data-entry workflows while improving order cycle times, accuracy, and operational costs.