Teams at Expansion Capital Group, LLC

Conduct quality audits across support, sales, renewals, and underwriting teams; evaluate compliance and customer interactions; validate AI-generated quality assessments; refine scorecards and calibration processes; identify trends, risks, and process gaps; and recommend corrective actions. The role also supports testing Talkdesk and other quality technologies, documenting evaluation criteria, and determining where automation or human review is appropriate.

Conduct quality audits across support, sales, renewals, and underwriting teams; evaluate compliance and customer interactions; validate AI-generated evaluations; refine scorecards and calibration processes; identify trends, risks, and process gaps; report findings; investigate root causes; and support process improvements and QA technology implementation while maintaining appropriate human oversight.