Teams at Executech

Provides advanced IT support across Microsoft 365, identity and access, endpoint management, networking, security tooling, backup systems, and business applications. Owns tickets end to end, coordinates with vendors, troubleshoots independently, documents resolutions, improves operational workflows, and mentors junior service engineers. The role operates under strict SLA, utilization, quality, and customer satisfaction metrics while using PowerShell automation and following security, change-control, and escalation procedures.

Provides advanced IT support across Microsoft 365, identity, endpoint management, networking, security tools, backup systems, and core business applications. Owns tickets through resolution, coordinates with clients and vendors, applies PowerShell automation, documents solutions, improves workflows, and mentors junior service engineers. The role operates in a metric-driven MSP environment with strict SLA, CSAT, utilization, quality, and documentation expectations.

Develop new business and manage existing accounts for managed IT services. Responsibilities include outbound prospecting, lead qualification, discovery, consultative presentations, proposal development, contract negotiation, closing, account retention, upselling, pipeline management, CRM reporting, and territory planning. The role sells managed IT, cloud, and cybersecurity solutions while collaborating with technical and marketing teams to meet recurring revenue targets.