Exclusive Networks Benefits Overview

Provide first- and second-level technical support, resolve complex incidents, manage endpoints and Microsoft 365 environments, and serve as an escalation point for the support team. The role includes troubleshooting networking, security, hardware, software, and mobile devices; managing IT assets; maintaining documentation; supporting IT projects; improving processes; meeting SLAs; and mentoring less experienced engineers.

Manage assigned channel partner relationships by responding to inquiries, preparing quotations, processing orders, providing order and delivery updates, and maintaining accurate CRM records. The role requires adherence to service-level agreements, transactional accuracy, strong communication, organization, and coordination with internal teams in a cybersecurity distribution environment.

Leads channel sales strategy and team performance for Tier 2 and key partners in Vietnam. Responsibilities include partner development, go-to-market planning, enablement programs, demand generation, quarterly offers, pipeline management, performance reporting, vendor collaboration, and partner relationship growth. The role is accountable for increasing bookings, gross margin, transactions, and channel revenue while ensuring smooth operational execution.