Teams at Exchange Bank

Provides business analysis and process improvement support across bank departments. Analyzes workflows, business needs, systems, and operational trends; documents requirements, business cases, processes, and project deliverables. Administers banking applications, supports system integration and access controls, creates reports, performs regression and scenario testing, and recommends technology-enabled efficiencies. Maintains business impact and continuity documents and may lead small projects.

Provide first-line IT support by documenting and resolving ITSM tickets, troubleshooting hardware/software/peripherals, performing system administration (email, OS), onboarding users, using help desk and knowledge-base tools, communicating status to users and management, escalating to higher-level support, and completing special projects.

The Special Assets Officer manages complex problem loans, oversees workouts, bankruptcies, liquidations, and ensures compliance with laws and bank policies to maximize recoveries.