Exa (exa.ai)

HQ
Burlington
Total Offices: 2
86 Total Employees
Year Founded: 2021
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Exa (exa.ai) Benefits Overview

Compensation + BenefitsWork-Life Balance + WellbeingCompany CultureCareer Growth + Development

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Offers supplemental life insurance

Offers company equity

Offers employee discounts

Offers employee stock purchase plan

Offers dental insurance

Offers health insurance

Offers dependent care

Offers Flexible Spending Account (FSA)

Offers vision insurance

Provides family medical leave

Offers generous parental leave

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid sick days

Provides military leave

Provides paid holidays

Provides bereavement leave

Offers unpaid extended leave

Company Culture

Utilizes a flexible work schedule

Offers a remote work program

Provides free snacks and drinks

Offers legal assistance

Career Growth + Development

Provides tuition assistance

Recently posted jobs

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Exa (exa.ai)

FDE Lead, NYC

YesterdaySaved
In-Office
New York City, NY, USA
Artificial Intelligence • Software
Lead and grow the US East Forward Deployed Engineering team while remaining hands-on with technical customer integrations, onboarding, escalations, and architecture reviews. Own account outcomes including production adoption, consumption growth, retention, and expansion. Partner with sales on presales and handoffs, manage account health, develop customer-facing content, and relay product gaps to engineering and product teams.
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Exa (exa.ai)

Head of Support Engineering

YesterdaySaved
In-Office
San Francisco, CA, USA
Artificial Intelligence • Software
Build and lead Exa’s global, AI-first 24/7 support organization. Hire and manage Support Engineers, establish tooling, SLAs, severity models, automations, and escalation processes, and oversee customer and engineering escalations. Use AI to resolve tickets efficiently, monitor account health and churn risks, partner with account teams, convert support trends into product improvements, and report on support performance. The role requires hands-on programming, API debugging, customer integration expertise, and technical leadership experience.
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Exa (exa.ai)

Support Engineer

YesterdaySaved
In-Office
San Francisco, CA, USA
Artificial Intelligence • Software
Provide around-the-clock technical support for Exa customers by troubleshooting APIs, SDKs, distributed systems, and integrations. Reproduce bugs, submit code fixes, escalate complex issues with detailed context, and own customer follow-up through resolution. Build AI-first support workflows, improve documentation and knowledge bases, manage ticket and SLA automation, coordinate follow-the-sun handoffs, monitor account risks, and convert recurring issues into product feedback and engineering fixes.
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