Teams at EVERSANA

Manages medical communications projects from inception through completion, including scientific content, congress engagements, KOL programs, speaker training, advisory boards, and educational events. Leads client relationships, campaign and project planning, cross-functional teams, budgets, timelines, quality control, presentations, and status reporting. Oversees program logistics, vendor coordination, invoices, and deliverables across digital, social, and in-person channels. Supervises junior staff and supports strategic account growth.

Designs, builds, tests, and supports NICE Cognigy virtual agents for digital chat and omnichannel self-service. Develops conversation flows, intents, entities, NLU models, integrations, and live-agent handoffs. Monitors bot analytics and interaction data, troubleshoots production issues, maintains documentation, and ensures security, privacy, accessibility, and compliance. Collaborates with business, IT, product, and experience design teams on discovery, releases, and continuous automation improvements.

Directs the design, development, and delivery of pharmaceutical sales training programs for onboarding, product launches, clinical knowledge, account management, and field-team skill development. Partners with sales, medical, legal, regulatory, marketing, HR, and commercial operations teams to ensure compliant and effective learning programs. Evaluates participant competency, manages vendors and learning technologies, supports speaker training, and identifies knowledge gaps. The role requires substantial pharmaceutical sales and national sales training experience and involves approximately 50% travel.