Teams at Everbridge

Respond to global incident reports, manage case lifecycles, coordinate medical and security resources, record details in case management systems, collaborate with internal and external partners, support mass communications, attend handovers and team meetings, escalate risks, and contribute to process improvement while working rotating day/night shifts.

Serve as a technical consultant post-sale to drive xMatters adoption and maturity. Lead requirements workshops, map business value, assist with configuration and minor integrations, manage client expectations and scope, transfer knowledge, and identify process and product improvements to solve incident and event-management problems.

Provide 24/7 initial incident response and case management for global clients, coordinate medical and security resources, record case details, collaborate with internal teams, support intelligence, and work flexible rotating shifts including days, nights, weekends, and holidays.