Teams at Evans Transportation Services, Inc.

Maintain accurate, timely customer billing and carrier invoice auditing. Update TMS, resolve carrier issues, prepare customer reports, track KPIs, and support billing initiatives.

Answer customer inquiries and support operations through order and invoice entry, validate LTL/TL shipments, obtain carrier pickup/delivery updates, communicate status via TMS/email/phone, and coordinate with operations to resolve delivery issues while maintaining high customer service standards.

Manage day-to-day transportation execution and serve as primary customer advocate for assigned accounts. Coordinate with shippers, receivers, carriers and internal teams, provide proactive shipment status and issue resolution, manage portals and TMS (MercuryGate), support billing/pricing and KPIs, lead service-recovery and after-hours exceptions, and maintain accurate customer and shipment records to retain and grow accounts.