Teams at Euna Solutions

Provides front-line support for public-sector customers using Euna Solutions software. Responsibilities include handling inquiries across phone, video, email, and chat; troubleshooting and escalating software issues; documenting interactions in Zendesk; creating knowledge-base content; and collaborating with senior analysts. The role requires strong communication, customer focus, basic technical knowledge, and willingness to support occasional after-hours, holiday, and outage coverage.

Own the architecture and technical direction of the shared platform layer across cloud infrastructure, identity, integrations, shared services, and enterprise systems. Establish technical standards, cloud architecture patterns, IAM strategy, resilience, and compliance alignment. Identify and prioritize architectural risks, advise AI initiatives, and participate in architecture governance. The role requires influencing senior technical and executive stakeholders across teams, with hands-on experience in AWS, Azure, infrastructure as code, and enterprise identity architecture.

Owns the shared platform architecture and technical direction across cloud infrastructure, identity, integrations, shared services, and enterprise systems. Establishes organization-wide technical standards, cloud architecture patterns, IAM strategy, security and compliance alignment, and remediation priorities. Partners with Cloud Operations, SRE, Security, AI, and senior technical stakeholders to drive architectural decisions through influence. Requires extensive experience with AWS, Azure, infrastructure as code, identity protocols, and enterprise-scale architecture governance.