Euna Solutions Benefits Overview

Manage B2B SaaS customer relationships in the public sector, helping customers achieve desired outcomes and maximize product value. Responsibilities include developing success plans, conducting customer meetings and check-ins, monitoring customer health, mitigating churn, identifying expansion opportunities, coordinating with cross-functional teams, managing surveys, and supporting webinars and events. The role requires project management, stakeholder communication, and proficiency with Salesforce and Microsoft Office.

Manage relationships with B2B SaaS procurement customers in the public sector. Develop customer success plans, lead regular meetings, monitor customer health and usage, mitigate churn, identify expansion opportunities, coordinate cross-functional support, and contribute to webinars and customer events.

Manage relationships with B2B SaaS customers in the public sector, helping them achieve desired outcomes and maximize product value. Develop customer success plans, lead regular meetings and check-ins, monitor customer health, address risks, and support retention. Analyze usage data to identify expansion opportunities, coordinate with sales, marketing, product, and other teams, and assist with surveys, webinars, and customer events.