Euna Solutions Benefits Overview

Lead end-to-end onboarding for new SaaS customers, serving as the primary client contact. Gather requirements, configure products, manage implementation scope and risks, prepare data, create reports, deliver training, and maintain documentation. Collaborate with sales, product, customer success, and technical support teams to resolve issues and ensure successful adoption. The role also contributes to process improvements and customer change management.

Oversee end-to-end onboarding for new SaaS customers by gathering requirements, configuring products, managing implementation scope and risks, facilitating training, creating documentation, resolving issues, and coordinating with sales, product, customer success, and technical support teams. The role ensures a smooth transition from sales to adoption while improving implementation processes and customer satisfaction.

Lead enterprise software implementations for public sector customers from kickoff through go-live. Responsibilities include facilitating requirements workshops, designing future-state workflows, configuring applications, managing data migration, developing SQL views and stored procedures, designing integrations and ETL processes, coordinating testing and training, managing risks and timelines, and advising customer stakeholders and executives.